If you are not happy, please talk to us so we can make it right. We hope you love your selections, but if for any reason you wish to send it back or exchange it, we accept returns within 30 days of receipt of the package for whole bean coffee only. Just let us know if you would like to return an item through the Contact Us page. We would appreciate an email or phone call before the return so that we may have to opportunity to correct the issue first or exchange it at no charge.
Refund policy
The following products not eligible for return or exchange: _____________. Refunds are issued minus any shipping charges.
Return address:
Secure Ordering Your online credit card transactions are secure with Don Alejandro Coffee & Cacao Beans. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. It encrypts data passed between the server and your browser, so that unauthorized parties cannot intercept sensitive, confidential, or personal information, such as a phone number or address. Don Alejandro Coffee & Cacao Beans employs SSL to protect your billing and shipping information when it's submitted through checkout, which helps to ensure a reliable, secure shopping experience to buy gourmet coffee and cacao beans online. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
Making a credit card purchase is just as safe on our website as it is by telephone. We employ the highest standards of security to protect your information to buy gourmet coffee and cacao beans online. In fact, no one at Don Alejandro Coffee & Cacao Beans has access to your credit card information.
Privacy Policy Protecting your personal information and privacy is very, very important to us. We hate spam! Don Alejandro Coffee & Cacao Beans does NOT sell or rent our customers’ names, addresses, or e-mail addresses to anyone. We send out e-mail notifications on products, special promotions, etc., from time to time. If you ever get e-mail or newsletters from us and do not want to continue to receive these messages, simply click the unsubscribe link at the bottom of the email.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us.
As we continue to develop our website and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.
The information we collect Whenever you shop with Don Alejandro Coffee & Cacao Beans to buy gourmet coffee and cacao beans online, we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, and e-mail address. If you use a credit or debit card, it will include your account number.
If you use one of our services or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
To improve our website, we collect non-personal information about how users navigate through the site. We may share this information with our partners or other outside companies.
How we use the information we collect We use the information we collect for various purposes, including:
To complete your purchase transactions To provide the services you request To send you our newsletters, promotional emails, catalogs, and other offerings by mail To keep you informed about the status of your orders To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you To notify you of product recalls or provide other information concerning products you have purchased To improve our merchandise selections, customer service, and overall shopping experience Others with whom we share your information
Service providers: We provide information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to manage a database of customer information or assist us in distributing e-mails. Third-Party Web Beacons: We use third-party web beacons to help analyze where visitors go and what they do while visiting our website. We also use anonymous information about your visits to this and other websites in order to improve our products and services and provide advertisements about goods and services of interest to you. Your choices regarding use of the information we collect If you do not want us to share information about you with any company or organization outside Don Alejandro Coffee & Cacao Beans:
